Frequently Asked Questions

To place an order, simply select the product you want, choose your desired quantity and options, and upload your artwork or add customization details. Once you’ve added everything to your cart, proceed to checkout. If you're not ready with a design, you can still place your order and request help in the notes—we’ll follow up with a design proof.

Yes! We’re happy to help you get your artwork print-ready. You can upload logos, sketches, screenshots, or even text directions. Our team will format and adjust your design, send you a digital proof, and make sure you’re happy with how it looks before anything goes to print.

We accept .AI, .EPS, .PDF, .PSD, .JPG, and .PNG files. If you're unsure about your file type, just upload what you have—we'll take care of converting or adjusting it as needed.

Absolutely. Every custom order includes a digital proof, which we’ll email to you for approval. This step ensures your logo, colors, alignment, and layout are exactly how you want them. We don’t print until you say “go.”

Most orders are produced within 3–5 business days after proof approval. Rush orders can be accommodated in many cases—just let us know in advance. We’ll always communicate turnaround expectations clearly.

Yes! If you’re working on a tight deadline, contact us before placing your order. We’ll confirm whether we can meet your timeline, and may be able to speed up production or offer express shipping options.

Nope! We specialize in short-run printing. Order as few as 1 piece—or scale up to 1000+. We believe customization should be accessible, whether you're buying for yourself or a full team.

Yes! We offer tiered pricing for larger orders. If you’re ordering for an event, reseller shop, school, or corporate team, reach out for a custom quote. We'll help you save more as you scale.

We offer standard, expedited, and express shipping options at checkout. Once your order ships, you’ll receive a tracking number. All orders ship from our studio in Santa Clarita, California, and we ship worldwide.

Yes! We ship to most countries. International shipping rates are automatically calculated at checkout. If you have questions about delivery times or customs, feel free to contact us before placing your order.

Yes! Once your order ships, you’ll receive a tracking link via email so you can follow your package all the way to your door.

We’re here to help! If there’s a mistake with your order, let us know immediately. We’ll review the issue and either reprint or refund your order as part of our 100% satisfaction guarantee. Your happiness matters to us.

We stand by our products. If you're not completely satisfied, contact us within 30 days and we’ll make it right—either with a reprint or a full refund. We also offer free return shipping and no restocking fees.

We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, and more. Payments are processed securely and encrypted to protect your information.

Yes, and we encourage it! We're a small team and believe in real, human customer service. Whether you have a question, concern, or just want to run something by us, we’re here for you. Use our live chat, contact form, or email us directly.