Returns Policy

At PrintOnThis.com, your satisfaction is our top priority. Every custom product we create is made with care and designed to reflect your unique vision. If something’s not right, we want to fix it — quickly, easily, and with a smile. That’s why we proudly offer a 100% Satisfaction Guarantee on all eligible purchases.

Returns & Exchanges

  • Returns are accepted within 30 days of the delivery date.
  • Free return shipping is provided on all approved return requests.
  • No restocking fees — ever. You’ll get your full refund, guaranteed.
  • Refunds are issued to your original payment method within 3–5 business days of processing.

Not Satisfied? We’ve Got You.

If for any reason you are not completely satisfied with your purchase — whether the print quality isn’t what you expected, you received the wrong item, or even if you simply changed your mind — just let us know. We’ll make it right, no questions asked.

Depending on the situation, we will offer one of the following:

  • A full refund
  • A free reprint or replacement item
  • A store credit for future use

You deserve to love what you created — and if you don’t, we’re here to fix it.

How to Start a Return

To start a return or request a replacement, just contact us using one of the following methods:

When reaching out, please include:

  • Your order number
  • A brief explanation of the issue
    • Photos of the product, especially if there’s a print or quality issue

Custom Product Considerations

Since many of our products are personalized or made-to-order, they cannot be restocked or resold — but don’t worry, that doesn’t affect your ability to receive a refund or replacement. We still stand behind every item we ship out. If something’s off, you’re protected by our guarantee.

What We Can’t Refund

While we always aim to make things right, there are a few exceptions:

  • Products returned after the 30-day window
  • Items damaged through misuse or neglect
  • Returned items without original packaging (unless discussed with our support team)

Our Promise

We’re a small team that truly cares about your experience. We review every return request with care and respect, and our goal is always to leave you better than we found you. If we made a mistake, we’ll fix it. If you’re unsure about something, we’re here to talk. Just reach out — we’ve got you.

Create with confidence. Print boldly. Be happy.
That’s the PrintOnThis.com way.